Rules for returning goods

At Nusha Jewelery we want to ensure that you are satisfied with your purchases. If, for any reason, you wish to return a product, please read our return policy carefully:

1. Conditions for returning goods

You have the right to return the product within 14 days from the date of receipt of the order. The product must be:

• Undamaged, unused and in original packaging
• Attached are all associated parts (if any) and documentation
• Comes with receipt or proof of purchase

Products returned without meeting these conditions will not be accepted for refund or exchange.

2. Procedure for reporting damaged goods

If the goods are damaged during transport or have any defects, please let us know immediately notify and send photos of the damage to e-mail:nusha@eng.nushajewellery.com. Photos and a description of the damage will be reviewed to determine if a return is warranted.

Remark:The return of damaged products will only be accepted after we receive photos of the damage and approve the complaint.

3. Return costs

The customer is responsible for it return costs goods, except in the case where a return is authorized due to damage or error on our part. Nusha Jewelery will not refund the cost of sending the product back unless we agree otherwise.

4. Refund or Exchange Options

After we receive and inspect the returned product, we will contact you via email to arrange the next steps. The customer has the right to choose one of two options:

• Refund– The refund will be made in the same way as the purchase was made. Refunds will be processed within 14 days from the day we confirm that the refund has been accepted.
• Product replacement– We can send you a new product instead of the damaged one, at no additional cost, if a replacement product is available.

5. Contact for returns

If you have any questions regarding the return process or would like to report product damage, please contact us via e-mail:nusha@eng.nushajewellery.com.

This return policy was last updated on 09/25/2024.